Please see below in regards to our shipping policy.
DURING SALES YOUR PROCESSING AND SHIPPING TIMES MAYBE LONGER. YOUR PATIENCE IS APPRECIATED.
DOMESTIC SHIPPING
- 24-72 hour Processing ( Maybe delayed if sells are current)
- 1-2 Business days for Tracking ( Maybe delayed if sells are current)
- Order will be shipped the next business day if order recieved by 1pm. If not it will be shipped the next. Business Day selected at checkout.
Express Shipping (2-3 Business Days) When Available
- 24-48 hour Processing
- 1-2 Business days for Tracking
- ( Maybe delayed if sells are current)
- Applicable only when this service is available.
DURING SALES YOUR PROCESSING AND SHIPPING TIMES MAYBE LONGER. YOUR PATIENCE IS APPRECIATED.
Overnight Shipping (1 Business Day) IF ITEMS ARE Available.- Order must be placed by 12PM EST! Monday through Friday in order to qualify.
- We DO NOT offer Overnight or Express shipping on custom color orders
- Overnight is on in stock items only.
- Wigs are NOT eligible for overnight or express shipping.
- International Shipping (10-15 Business Days)
- International Express: (7-10 Business Days)
- Any order places after 1 PM EST will start processing the NEXT business day.
- Depending on the time of your order your item will be shipped same day or next day. We can not offer express shipping to an order placed after 1 pm. The window available for same day shipping closes at 1 pm.
- We ARE NOT responsible for late shipments due to increment weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
- USPS Signature Confirmation May Be required on orders over $250.
- Customers are responsible for tracking their package once we ship it and send the tracking number. Any return packages customers must repay for shipping to get the package reshipped.
- We cannot control the holiday shipping rush. Please be sure to place your order days in advance to ensure a timely delivery.
- We DO NOT ship orders on weekends or holidays. Any orders that are placed on Friday AFTER 12PM EST, will be processed on the next business day, which is Monday. We ARE NOT responsible for any lost, stolen or misplaced packages. Once you receive your tracking confirmation, please contact the shipping company directly in regards to your shipment status. Orders over $500 May require ID verification BEFORE the order is shipped. If you are a first time customer we will contact you to verify if you are the card holder. If your information is not verified within 48 hours we will refund you minus 3% cancellation fee.
RETURN POLICY
DUE TO COVID-19. ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES
Due to the nature of our products, we DO NOT issue refunds. All sales are final. If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.
In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost.
please note there are no exchanges or refunds on custom wigs, lace wigs.
Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages. We are not responsible for additional custom international fees as they are out of our control once it gets to your country.
PRODUCT DISCLAIMER
Texture Disclaimer – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.
Color Disclaimer – Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.
Lace Closures & Frontals
We do not recommend bleaching the knots. Bleaching the knots incorrectly will cause lace balding/shedding. We are not responsible for lace damage due to bleaching.
Unconfirmed Addresses
Please make sure that you confirm your address through our website and PayPal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON THE INVOICE.
All orders over $500WILL require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfilled your order. If it's not received within 48 hours, you ordered will be canceled and cancelation fee of 3% will be deducted.
Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported.
To ensure speedy delivery, we process orders daily, so they cannot to be altered or changed once your payment is verified and completed.
LaManeHair, LLC reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.